Cancellation policy

Last Updated: January 1, 2026

At Lilystyle.co, we aim to provide a smooth, transparent, and reliable shopping experience. We work hard to process orders as quickly as possible. Please review the following terms carefully before placing your order.

1. Order Cancellation & Modifications

One-Time Purchases:

  • Because our team works fast to pick and pack your order, we only allow cancellations or changes (including address changes) within 12 hours of order placement.
  • Please email [email protected] immediately with the subject line "CANCEL ORDER #..." or "CHANGE ORDER #...".
  • Important: If your order has already entered the processing or shipping phase, we cannot cancel or modify it. In this case, you will need to wait for the item to arrive and follow our Return & Refund Policy.

2. Pre-Orders (If Applicable)

For items marked as "Pre-Order" or "Made-to-Order":

  • Cancellation is only permitted within 24 hours of placing the order.
  • After this window, production or reservation with our suppliers has begun, and cancellations are no longer permitted.
  • Note: Estimated shipping dates for pre-orders are subject to change based on production schedules.

3. Subscription Orders (If Applicable)

For recurring subscription products:

  • You may cancel or modify your subscription at any time before the next billing date via your customer account portal.
  • If a billing cycle has already started or an order has been generated/processed, the cancellation will apply to the next scheduled delivery.

4. Refund Process for Cancelled Orders

  • If your cancellation request is approved, a full refund will be issued to your original payment method immediately.
  • Please allow 5–10 business days for the funds to appear on your bank statement, depending on your bank or card provider's processing time.

5. Right to Refuse or Cancel Orders

Lilystyle.co reserves the right to refuse or cancel any order at our sole discretion. Reasons may include:

  • Suspected fraudulent activity.
  • Pricing or product description errors.
  • Inventory limitations (Out of Stock).
  • Violation of our Terms of Service.

If we cancel your order, you will be notified via email, and a full refund will be processed immediately.

6. Need Help?

For urgent assistance regarding cancellations, please contact our team immediately:

📧 Email: [email protected]