Shipping policy

Last Updated: January 1, 2026

At Lilystyle.co, we aim to get your order to you as quickly and safely as possible. Please review our shipping details below.

1. Order Processing Time

  • Dispatch: All orders are processed and packed within 1–2 business days (excluding weekends and public holidays).
  • High Volume Periods: During sales, new launches, or holiday periods, please allow up to 3–4 business days for your order to be dispatched due to the high volume of orders.

2. Domestic Shipping (Thailand) 🇹🇭

We deliver nationwide via our trusted courier partners (Kerry / Flash / EMS).

  • Transit Time: 2–3 Business Days.
  • Shipping Cost: Shipping rates will be calculated at checkout. (Free shipping promotions are available on qualifying orders – please check our website banner for current offers).
  • Same-Day Delivery (Bangkok Only): Available for orders placed before the cut-off time. Rates are calculated at checkout based on distance (Grab/Lalamove).

3. Shipping to the USA 🇺🇸 (Fast Shipping Available)

Good news for our US customers! We maintain inventory in both Thailand and California, USA.

  • US Warehouse Items: Selected items shipped from our California warehouse typically arrive within 2–5 business days via USPS or UPS.
  • Thailand Warehouse Items: Items shipped from Thailand typically take 7–14 business days.
  • Split Shipments: To get your items to you as fast as possible, if your order contains items from different warehouses, you may receive multiple packages. You will receive separate tracking numbers for each package, but you will only be charged for shipping once.

4. International Shipping (Rest of World) ✈️

We ship globally! The available shipping methods and costs vary depending on your location.

  • Rates & Options: Exact shipping rates and available carriers (Standard or Express) will be calculated at the final step of checkout based on the weight of your order and the destination.
  • Estimated Transit Time: Typically 7–14 business days for Standard, and 3–5 business days for Express. (Times are estimates and may vary due to customs clearance).

5. Duties & Taxes (Import Fees)

Important: Prices on our website do not include international taxes, customs duties, or import fees.

  • Customer Responsibility: As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
  • Refusal of Delivery: If you refuse a shipment due to unexpected import fees, the package will be abandoned or returned to us. In this case, we reserve the right to deduct the original shipping cost and return shipping charges from your refund.

6. Order Tracking

  • Once your order has been dispatched, you will receive a Shipping Confirmation Email with your tracking number(s) and a link to track your parcel.
  • Please allow up to 24 hours for the tracking status to update in the carrier's system.

7. Incorrect Address & Returned Parcels

  • Please ensure your shipping address is correct before completing your order.
  • Re-shipping Costs: If a package is returned to us due to an incorrect address, missing phone number, or failure to collect, the customer will be responsible for the shipping cost to re-send the item.

8. Lost or Damaged Packages

  • Lilystyle.co is not liable for packages lost or damaged during transit once they have been scanned by the courier.
  • If your package is delayed or lost, please contact the courier directly with your tracking number. However, please email us at [email protected] if you need assistance, and we will do our best to help you locate it.