Refund policy

Last Updated: January 1, 2026

At Lilystyle.co, nothing makes us happier than seeing you feel confident and comfortable in our designs. We truly want you to love every piece you receive. If something isn’t quite right, here’s how we can help.

You may request a return within 14 days from the date your order is delivered.

A Note on Sizing

Shopping online can be tricky, and we’d love to help you get the perfect fit on the first try.

  • Our garments are designed to be true to size.
  • We kindly recommend reviewing our Size Guide carefully before placing your order and avoiding sizing up “just in case.”
  • If you’re unsure, please feel free to email us at [email protected] before purchasing — we’re always happy to help you choose the best size.

International Returns (No Exchanges)

Due to the time and complexity involved in international shipping, we are unable to offer direct exchanges for orders outside Thailand.

  • If you need a different size or style, please return the original item for a refund and place a new order. This allows us to get your new item to you as quickly as possible.

Duties & Taxes (Import Fees)

Prices on our website do not include international customs duties or taxes.

  • These fees are determined by your local customs authority and are the responsibility of the customer. We have no control over them.
  • If a parcel is refused due to unpaid duties or taxes, the original shipping cost and any return shipping charges will be deducted from the refund amount.

Return Shipping Costs & Options

As a cross-border business, return shipping costs are the responsibility of the customer. To make the process easier, we offer two options:

Option 1: Pre-Paid Return Label

We can arrange a pre-paid return label at the best available rate.

  1. Email us to request a label.
  2. We will quote the return shipping cost for your approval.
  3. Once confirmed, the label will be emailed to you.
  4. The return shipping fee will be deducted from your refund.

Option 2: Ship Using Your Own Courier

You may return the item using a courier of your choice.

  • Please use a trackable service. Lilystyle.co is not responsible for return packages that are lost or damaged in transit.
  • When completing the customs form, mark the parcel as “Returned Goods” to avoid unnecessary import charges when it arrives back in Thailand.

Faulty or Incorrect Items

We carefully inspect every order, but if you receive a faulty or incorrect item, we sincerely apologize.

  • Please email [email protected] within 48 hours of delivery with your order number and clear photos or videos.
  • If possible, an unboxing video is helpful (though not required).
  • In these cases, we will take care of the return and cover the shipping costs.

Conditions of Return

To be eligible for a refund, items must be shipped back within 14 days of delivery and returned in their original, sellable condition:

  • Unworn, unwashed, and unaltered.
  • Free from stains, odors, makeup, deodorant, perfume, or self-tanner.
  • All original tags attached and packaging intact where possible.

Hygiene Policy:

  • Swimwear: Must be tried on over underwear; returns are not accepted if the hygiene seal is removed or damaged.
  • Pierced Jewelry: Earrings are non-returnable for hygiene reasons.

Sale Items:

  • Sale items are final and cannot be returned or exchanged, unless otherwise stated.

We reserve the right to refuse returns that do not meet these conditions. If refused, the item will be sent back to the customer at their expense.

How to Return an Item

  1. Email [email protected] within 14 days of delivery to request a return and let us know which return option you prefer.
  2. Securely pack the item, ensuring all return conditions are met.
  3. Ship the item back using the approved method.
  4. Once received and inspected, approved refunds will be processed to the original payment method within 7–10 business days.